Satyadhwaj IAS

Refunds

This Refund & Cancellation Policy applies to purchases made through the Satyadhwaj IAS website, including online coaching courses, test series, digital study materials, books, and other educational products and services.

By making a purchase from Satyadhwaj IAS, you acknowledge and agree to the terms of this policy.

1. General Refund Policy

At Satyadhwaj IAS, we aim to provide high-quality educational services and products.

Because our services include both digital educational content and physical books, refund eligibility may differ depending on the type of product purchased.

Please carefully review the product/course details before completing your purchase.

2. Online Courses and Coaching Programs

2.1 Course Cancellation

Once an online course has been purchased and access to the course has been activated, the purchase may generally not be eligible for cancellation or refund, particularly where the student has accessed or consumed digital course content.

This may include:

  • Live classes
  • Recorded lectures
  • Downloadable PDFs
  • Study materials
  • Test series
  • Assignments
  • Video content
  • Digital notes
  • Other electronically delivered educational content

Any specific refund period or special refund offer displayed on the individual course/product page will take precedence over this general policy.

2.2 Course Refund Requests

Where a refund is permitted for a particular course, the refund request must be submitted within the applicable refund period mentioned on the course/product page.

Refund requests may require:

  • Student name
  • Registered email address
  • Registered mobile number
  • Order/enrollment ID
  • Course name
  • Reason for refund

Satyadhwaj IAS may review the request before approving a refund.

2.3 Course Access Does Not Guarantee Results

Fees paid for coaching, courses, test series, or educational services are not refundable merely because a student:

  • Does not achieve the desired rank
  • Does not qualify for an examination
  • Does not receive the expected score
  • Does not attend classes
  • Changes their examination plans
  • Is unable to complete the course
  • Decides not to continue studying

Satyadhwaj IAS does not guarantee any particular examination result or career outcome.

3. Digital Products

Digital products may include:

  • E-books
  • PDFs
  • Digital study materials
  • Recorded lectures
  • Online test series
  • Downloadable resources
  • Other electronically delivered content

Because digital products can be accessed immediately after purchase, digital products are generally non-refundable once access, download, or delivery has occurred, except where a refund is required by applicable law or expressly provided by the relevant product's terms.

If you experience a genuine technical problem preventing access to a purchased digital product, please contact our support team.

4. Printed Books and Physical Products

We accept returns or replacement requests for eligible physical products in cases such as:

  • Damaged book received
  • Wrong book received
  • Missing product
  • Manufacturing/printing defect
  • Product significantly different from the product ordered

The issue should be reported within [7 days] of delivery.

You may be required to provide:

  • Order number
  • Photographs or video of the received product
  • Photographs of the packaging
  • Description of the issue

The final decision regarding replacement or refund will be made after verification.

5. Products That May Not Be Eligible for Return

Returns may not be accepted for physical products where:

  • The return request is made after the applicable return period.
  • The book has been used, damaged, written in, marked, or altered by the customer.
  • The product is returned without the original packaging where packaging is reasonably required.
  • The product has been damaged after delivery due to customer handling.
  • The customer ordered the wrong product and the product is not otherwise eligible for return.
  • The customer refuses delivery without a valid reason.
  • The product was purchased through an unauthorized seller.

Exceptions may apply where required under applicable law.

6. Wrong Product Delivered

If you receive a product different from the product ordered, please contact us as soon as possible.

After verification, we may provide:

  • Replacement with the correct product; or
  • Refund of the eligible amount.

Where the incorrect shipment was caused by Satyadhwaj IAS, we may arrange or reimburse the applicable return shipping, subject to our verification process.

7. Damaged Products

If your book or other physical product arrives damaged, please notify us within [7 days] of delivery.

We may request photographs or video showing:

  • The damaged product
  • The shipping package
  • The shipping label
  • The nature of the damage

After verification, we may offer a replacement or refund, depending on availability and circumstances.

8. Shipping and Delivery Issues

If an order is delayed, lost, or otherwise affected during shipping, we may coordinate with the relevant courier or logistics provider to investigate the issue.

Delivery estimates are not necessarily guaranteed delivery dates.

Where an order is confirmed as lost in transit, we may provide a replacement or refund, subject to the circumstances and applicable policy.

Satyadhwaj IAS is not responsible for delivery failures caused by:

  • Incorrect address provided by the customer
  • Incorrect phone number
  • Customer being unavailable to receive the shipment
  • Refusal to accept the shipment
  • Natural disasters
  • Government restrictions
  • Strikes or transportation disruptions
  • Other circumstances beyond our reasonable control

9. Order Cancellation

9.1 Before Dispatch

A physical book order may be eligible for cancellation if the cancellation request is received before the order has been dispatched.

To request cancellation, contact us as soon as possible with your order details.

Once an order has been dispatched, cancellation may no longer be possible.

9.2 After Dispatch

Once a physical order has been dispatched, cancellation may not be available.

If the product is eligible for return under this policy, you may request a return after receiving the product.

10. Refund Processing

Once a refund has been approved, we will initiate the refund through the applicable payment method or payment gateway, where possible.

The time taken for the refunded amount to appear in your account may depend on:

  • Payment gateway
  • Bank
  • Card issuer
  • UPI provider
  • Other financial institution

Satyadhwaj IAS is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.

11. Refund Amount

Depending on the circumstances, the refund may include:

  • Eligible product amount
  • Applicable taxes, where refundable

Shipping charges may or may not be refundable depending on the reason for the return/cancellation.

Where a return or replacement is due to an error by Satyadhwaj IAS, we may provide appropriate reimbursement of eligible shipping costs.

12. Duplicate Payments

If you believe you have been charged more than once for the same order or course enrollment, please contact us immediately.

After verification, any confirmed duplicate payment may be refunded to the original payment method, subject to applicable payment-processing conditions.

13. Failed Transactions

If money has been deducted from your bank account or payment method but your order or course enrollment was not successfully completed, please contact us.

We may verify the transaction with our payment provider.

If the payment was successfully received but the order was not created, the amount may be refunded or the order/enrollment may be manually processed, depending on the circumstances.

14. Promotional Offers and Discounts

Products or courses purchased under special promotions, discounts, coupons, bundles, or limited-time offers may have additional refund or cancellation conditions.

Where applicable, the terms displayed with the relevant offer will apply.

Coupons, promotional credits, or discount codes may not be refundable or convertible into cash.

15. Course Transfer

Course transfers from one student/account to another are generally not permitted.

In exceptional circumstances, Satyadhwaj IAS may consider a transfer request at its sole discretion and subject to applicable course-specific conditions.

16. Refund for Technical Issues

If you are unable to access a purchased online course or digital product due to a genuine technical issue, please contact our support team.

We will first attempt to resolve the issue, which may include:

  • Resetting access
  • Fixing account issues
  • Providing alternative access
  • Resolving payment/enrollment problems

A refund may be considered where the purchased service cannot reasonably be provided or restored.

17. Non-Refundable Circumstances

Unless otherwise stated or required by applicable law, refunds may not be provided merely because:

  • You changed your mind after purchasing.
  • You purchased the wrong course.
  • You purchased the wrong book.
  • You did not attend the classes.
  • You did not use the course.
  • You did not complete the course.
  • You failed to achieve your desired examination result.
  • You no longer wish to prepare for the examination.
  • You found another coaching provider.
  • You did not like the teaching style after accessing the course.
  • You failed to check the course/product details before purchase.

Specific product-level refund terms may provide exceptions.

18. How to Request a Refund or Return

To request a refund, cancellation, replacement, or return, contact us at:

Email: hello@satyadhwajias.in
Phone: +91 69014 76503

Please include:

  • Full name
  • Registered email address
  • Mobile number
  • Order ID / Enrollment ID
  • Product or course name
  • Date of purchase
  • Reason for the request
  • Supporting photographs/documents, where applicable

For damaged or incorrect physical products, photographs of the product and packaging may be required.

19. Verification

Satyadhwaj IAS reserves the right to verify refund and return requests before approving them.

We may request additional information where reasonably necessary to establish:

  • Purchase details
  • Product condition
  • Delivery status
  • Payment status
  • Course access
  • Technical problems
  • Reason for the refund request

Fraudulent, misleading, or abusive refund requests may be rejected.

20. Changes to This Refund Policy

Satyadhwaj IAS may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with the updated "Last Updated" date.

The policy applicable to a purchase will generally be the policy communicated at the time of purchase, subject to applicable law.

21. Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to limit any rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a mandatory right to cancellation, refund, replacement, warranty, or other remedy, such rights will continue to apply.

22. Contact Us

For refund, cancellation, replacement, or return-related questions:

Satyadhwaj IAS

Email: hello@satyadhwajias.in
Phone: +91 69014 76503
Address: India

Customer Support Hours: 7x24